Return & Refund Policy

Thank you for shopping at mukul.net.in.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. This Return and Refund Policy has been created with the help of the Free Return and Refund Policy Generator.

The following terms are applicable for all products that You purchase from Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to MUKUL K CREATIONS, A-52 FIEE Complex Okhla industrial area Okhla Phase 2 New Delhi 110020.
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to mukul.net.in, accessible from https://www.mukul.net.in
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 24 hours without giving any reason for doing so.

The deadline for cancelling an Order is 24 hours from the date on which You book the Goods or which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

We will reimburse You no later than 7 working days from the day on which We receive the returned Goods. We will reimburse the customer as per their convenient mode of payment.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 7 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions is our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address at your cost.

Mksai creation LLP

A-52 FIEE Complex Okhla
industrial area Okhla Phase 2 New Delhi 110020

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

International Payment Refund and Return Policy

Thank you for choosing Mukul.net.in. We are committed to providing you with high-quality products and a seamless shopping experience.

Eligibility for Refunds and Returns

Refunds and returns are only applicable in the following cases:

• Defective Products: If you receive a product that is defective upon arrival, you are eligible for a refund, replacement, or return.
• Missing Products: If you receive an order with missing items, you are eligible for a refund, replacement, or return.

Requirements for Processing Refunds and Returns

To process a refund or return, you must provide the following:

• Clear Video Proof: A video capturing the defective product or missing item must be submitted. The video should clearly show the condition of the product or the absence of the missing items.
• Proof of Purchase: A copy of your order confirmation or invoice must be provided.

Procedure for Refunds and Returns

1. Contact Our Customer Support: Please contact our customer support team at customercare@mukul.net.in within 3 days of receiving your order to initiate a refund or return request.
2. Provide Required Documentation: Submit the video proof of the defective product or missing item and your order confirmation/invoice.
3. Verification Process: Our team will review the submitted documentation to verify the validity of your request.
4. Processing: Once your request is verified, we will process your refund, replacement, or return within 7 business days.

Refund Process:

Refunds will be processed to the original payment method used for the purchase. Please allow 7 business days for the refund to appear in your account.

Return Process:

If a return is approved, you will be provided with a return shipping label. You are responsible for shipping the product back to us at your own expense.

Exceptions:

We reserve the right to deny refund or return requests if the product is not deemed defective or missing based on the submitted proof.

Contact Information:

For any questions or concerns regarding our refund and return policy, please contact our customer support team at customercare@mukul.net.in.

We appreciate your understanding and cooperation.